In this episode we speak with Rory McKeand, CEO of TSG, an IT services company helping UK businesses fit technology seamlessly into their operations. TSG is among the largest Microsoft training partners in the UK and helps clients implement and adapt to new technologies.
Rory emphasises that TSG’s business strategy centres on the customer experience, and how that focus has been embedded in TSG's company culture. He lays out the keys to great customer care and describes how TSG has been making use of AI while keeping customer service extraordinarily human-focused.
Rory also talks about TSG's history, including its founding through a consolidation of over 20 businesses and the transformations it has gone through since. He discusses their journey into employee ownership, and PE investment by Pictet, the entrepreneurial capital arm of the Swiss private bank. He shares why Pictet's flexible, long-term hold period, rather than a fixed exit timeline, made them the right fit as TSG heads into its next stage of growth.
Check out the TSG website.
A special thanks to Richard Rankin for suggesting this conversation!
Supported by Norman Broadbent.
Rory McKeand
