In this episode we speak with Peter Haden, CEO of Fletchers Group, one of the UK's leading personal injury and clinical negligence law firms. As a PE-backed firm, a major focus of Fletchers is growing [a lot] while maintaining their service and values.
Belden and Peter discuss the relatively new role of PE in the legal space, including how the focus on rapid growth squares with the unique management needs of a law firm. Peter speaks to the challenges of balancing the legal and business sides, the strategy behind choosing acquisitions, and the value of holding weekly review meetings of every aspect of the practice.
They also discuss Fletchers’ enduring social values in caring for clients and colleagues. Peter describes the need for empathy and professionalism when serving clients as they deal with the pain and uncertainty of a serious injury or malpractice incident. In recruiting colleagues, he notes that benefits such as flexible work help them to attract and retain top talent. In all cases, Peter observes a clear alignment between doing the right thing for people and doing the right thing for business.
Check out the Fletchers website.
A special thanks to Ken Fowlie for suggesting this conversation!
Supported by Norman Broadbent.
Peter Haden
