Chief Executive and Chief Ombudsman Matt Vickers of Ombudsman Services describes the role that front line execution plays in purpose, what it takes to build trust in the system, and why that is important to us all. He shares what an ombudsman really does and how he came to be one. He also describes how they are going beyond resolving consumer conflicts to helping companies avoid them in the first place.

Pro Global CEO Steve Lewis describes how they created strategic agility through focus, enabling them to pivot to a different level of sustainable growth. He also shares how he balances rigorous analysis with a ‘test and learn’ approach to build out their portfolio of offerings.

Hear CEO Pete Hempsall describe how his personal purpose relates to his organisation’s purpose and how they both are delivered through supporting their clients. He also talks about the he benefits as a CEO of being an introvert and how they changed the way they think about annual goals to support their overall purpose.

CEO Lee Davies of CIPA outlines how they found the four words that describe their purpose and are the framework for their strategy. He discusses what they did to be able to operate to a wider social purpose and shares how he prepared to lead their organisational transformation.

CEO Colin Walsh describes how Varo, a US consumer fintech, was founded to make a powerful impact on systemic financial inequality. Learn how they created a platform that would allow them to overcome inequality and give millions of Americans the tools to improve their financial health, while creating an economically viable business.

Chief Executive Matt Meyer describes how Taylor Vinters has used an identity-led approach to to clarify and strengthen their purpose. We discuss changes in the legal market that led to them fundamentally reinventing the way they work with clients. And he describes “disorganisation” as a practical alternative to the slow and inflexible top-down model of cascading a strategy through roles and objectives.

CEO Mark Inskip describes the potential risk around purpose when a strong founder moves on. Learn what he did about it – and how you might address a similar major change in top leadership. Mark also shares his views on how to choose a consultant to work with on strategy and purpose.

In this episode, I’ll be joined by Adam Boddison, CEO of APM – the Association for Project Management, which is the chartered body for the project profession. Adam describes how reflecting on APM’s purpose has led to them to redefine and expand their playing field. He talks about how they have changed the way they use their 5-year strategic plan. And, he shares why he thinks that project management skills might be the future of leadership.